Requests to return goods must be submitted within 7 business days from the date of receiving the goods, and the original invoice number must be quoted. Where goods are accepted (either for replacement or refund at our discretion) they must be delivered at the buyer's expense to our depot in original condition and packaging. If goods are faulty or damaged Kiwi Living will cover the cost of return. We will credit the cost of the postage to you account. Where goods are returned in damaged or substandard condition additional fees maybe charged. Returns for orders paid by credit card will be credited electronically back to your credit card account. Returns for orders paid by direct credit will be credited electronically to your bank account.